Our Booking Terms and Conditions

Bookings and subsequent contracts shall be deemed to have been concluded in Arusha, Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania.

The Company reserves the right to decline any booking without outlining the reasons for it.

A 30% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset to the total amount charged to the client/agent.

If the full amount is not paid at least four (4) weeks prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.

Clients/Agents booking within four (4) weeks of tour departure are required to pay the full amount immediately to secure the reservation.

All bank charges are to be settled by the client or agent respectively, including transaction fees charged by our bank.

For amendments of existing bookings done by the client/agent (e.g. departure dates, air tickets, accommodation, number of participants etc.) a handling fee of 50 USD per booking applies.

The handling fee will be charged in addition to the service provider fees.

Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office.

In case of a booking cancellation, the Company shall retain the full deposit.

The Company reserves the right to cancel any tour at its sole discretion where unavoidable. In such cases, all monies already paid by the client will be refunded.

It is the client´s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.

The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to documentation prior to commencement of the tour.

At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage, howsoever arising.

Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage.

The customer accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable for any injury, loss of life or damage to property, howsoever caused.

The client hereby indemnifies the Company and accepts full responsibility for all risks involved.

The decisions of the Company´s guide/driver on tour shall at all times be final and binding. The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.

The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent and authorizes the Company to retain copyright for these materials.

Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other reasons beyond the control of the Company may cause delays or alterations to the tour.

The Company shall not be held liable for any consequences arising from these occurrences.

All our prices are based on the current national park fees and taxes. Should authorities increase fees and taxes, we would subsequently have to pass on these increases.

Real Life Adventure Travel accepts bookings subject to the terms and conditions outlined herein.